On December 23, 2015, the Federal Deposit Insurance Corporation (FDIC) announced a settlement with the Bank involving certain prepaid card programs issued by the Bank.
The settlement gives cardholders who were discouraged from filing transaction dispute claims between November 16, 2012 and December 23, 2015 (“Error Resolution Period”) a new opportunity to file claims. To help cardholders identify transactions and determine their prepaid card number, the Bank will provide at no cost, upon the cardholder’s request, a transaction summary for the Error Resolution Period that contains this important information. See below for details.
Who is included?
Current and former cardholders in the identified prepaid card programs during the Error Resolution Period are included. Even if the Card Account is now closed or inactive, cardholders who decided not to file transaction dispute claims because of an added or burdensome requirement now have the right to file those claims.
How to request a transaction summary
To request a free transaction summary, call the dedicated Customer Care line, 866.415.2503 (toll-free, 8 a.m. to 8 p.m. CT, 7 days a week). Callers will speak with a representative and will be asked to provide this information:
The summary can be sent by email or by U.S. Postal Service mail. Allow 3-5 business days for email delivery or 7-10 business days for mail delivery.
How to file a claim
To file a transaction dispute claim, call the dedicated Customer Care line, 866.415.2503 (toll-free, 8 a.m. to 8 p.m. CT, 7 days a week) no later than February 14, 2018. Callers will speak with a representative and will be asked to provide this information:
The only way to file a claim under this plan is by calling the dedicated Customer Care toll-free line and speaking with a representative.
How we will research and determine if a claim is eligible
Claims will be handled using the Bank’s customary investigation procedure.
Eligible Prepaid Card Programs