total customer care inquiries served annually
annual average on banking portals
live-agent customer inquiries served annually
Flawless delivery of customized solutions is predicated on one thing: flawless operations.
The provision of private-label banking and technology solutions is a highly complex business model that leaves no margin for error. Every financial solution we provide is unique, requiring that every user touch point be just as unique. The driving force behind our success is a sophisticated three-tier information architecture that is replicated across multiple data centers. This agile platform of web-based technologies, databases, firewalls, and licensed and proprietary software has been meticulously designed to meet the distinct business needs of each client and, ultimately, their customers. At the helm of this data operating system are financial service professionals – bankers, technologists, strategists, customer care representatives and countless others – each held to regulatory best practices and fully committed to service excellence.